Thank you for visiting our website. The following are the Terms and Conditions for the use of this website and the purchase of products from Ennis Gourmet Store. Use of this website constitutes your agreement to be bound by these Terms and Conditions.
Quotations & Pricing
Quotations are given on the basis of costs at the time of issue. The Company does retain the right to revise our prices at any time to reflect changes in our costs such as but not limited to: goods, carriage, labour, overheads, government taxes and exchange rates
We accept payment online by VISA, MasterCard, American Express and Pay Pal. VAT is charged at the current rate where applicable. Goods will only be dispatched once payment has been received in full. We retain ownership pending receipt of full payment.
A credit account may be opened by corporate clients, subject to trade references and application approval, on the strict condition that payment is made within 30 days from date of invoice. Please contact us for more information.
Hamper and Gift Basket Contents
Every effort is made to strictly conform with the hamper description and quality. However in the event of a hamper item not being available from our local suppliers, we reserve the right to substitute the item for an upgraded product of equal or greater value.
We have made all reasonable efforts to ensure each photograph accurately reflects the product being sold. On occasions, there may be minor differences between the product’s appearance in the photograph and the item delivered due to manufacturing changes beyond our control.
If an item is out of stock, the sender will be notified as soon as possible and will have the option of 1) awaiting stock availability, 2) selecting an alternative item or 3) being given a full refund.
Your order is processed by us the moment it is received. Prices of individual items typically do not include delivery charges except where indicated. We employ third-party courier services to deliver your hampers. Although we provide an indication of typical delivery times, specific delivery times or dates cannot be guaranteed. Claims for non-delivery must be made within 20 days.
For orders being shipped outside the Republic of Ireland, we cannot be held responsible for importation taxes/duty charges.
All address information must be accurate including the postcode where appropriate and the recipient’s telephone number. Where address disputes arise, Addresses are verified against An Post’s address correction service. We cannot accept responsibility for non-delivery if the recipient’s address and telephone details are insufficient or incorrect. The goods shall be deemed to have been delivered when the courier obtains receipt of the goods confirmation from any person at that address.
It is the customer’s duty to ensure that someone will be home to sign for the gift, which will be delivered by third party couriers. The purchaser will also be charged for any items which have become unsuitable for sale and need replacing (perishable items such as cheese and fruit which have short shelf lives) if they are returned undelivered.
Disclosure of Sender
When your order is shipped directly to a third party (i.e. the gift recipient), we may provide the recipient with contact details of sender (name, address & telephone). In the event the sender wishes to remain anonymous and requests same, we may remove this information from the parcel however in all cases we will divulge sender’s contact details should the recipient request such information. This is to avoid nuisance correspondence and allows the recipient to decide whether they wish to keep the order.
Returns & Refunds
Please see our full Returns Policy here. This Returns Policy is in accordance with The European Directive on Distance Selling (Directive 2011/83/EC). These terms do not affect your statutory rights.
It is illegal for persons under 18 to buy, or attempt to buy alcohol in Ireland. No persons under 18 years of age may place an order with us if the product contains alcohol.
Use of any materials on this website is reserved and may not be used elsewhere in any form without our express written permission.